Frequently Asked Questions

Everything you need to know about official Billie Eilish merchandise and apparel.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy for apparel?

We accept returns on unworn and unwashed clothing within 30 days of delivery. Please ensure all original tags are attached and the items are in their original packaging.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How should I care for my Billie Eilish garments?

To preserve the quality of prints and fabrics, we recommend machine washing cold with like colors and tumbling dry on low heat or air drying.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region.

Are the products sustainably made?

We are committed to reducing our environmental impact. Many of our items are produced using organic cotton, recycled polyester, and eco-friendly dyes where specified in the product description.